Refund Policy

Because we provide salon services rather than shipped products, this policy explains how cancellations, rescheduling, no-shows, deposits, and refunds work.

1. No online payment

We do not collect payment through this website. You pay at the salon, so in most cases there is nothing to refund online.

2. Rescheduling and cancellations

Plans change, and that is completely fine. Please give us at least 24 hours' notice if you need to reschedule or cancel, so we can offer your slot to another client. You can do this by WhatsApp, phone, or through your member account.

3. No-shows and late arrivals

If you do not arrive and do not let us know, it is recorded as a no-show. Arriving late may shorten your service or require rescheduling, as we hold slots for other clients. Repeated no-shows may mean we ask for an advance to secure future bookings.

4. Deposits and advances (bridal and packages)

For bridal bookings, large packages, or peak dates, we may take an advance to secure your date. Advances are:

  • Refundable if you cancel with at least 7 days' notice.
  • Non-refundable within 7 days of the appointment, as we reserve your time and turn away other bookings.
  • Transferable to a rescheduled date once, subject to availability.

5. Service satisfaction

Your happiness matters to us. If something is not right with a completed service, please tell us within 3 days and we will do our best to correct or adjust it. Completed services are generally not refundable, as they involve our team's time and products — but we are committed to making things right.

6. Retail products

If you purchase retail products in-salon, unopened and unused items may be exchanged within 7 days with proof of purchase. For hygiene reasons, opened items cannot be returned.

7. Gift vouchers and offers

Vouchers and promotional offers are non-refundable, cannot be exchanged for cash, and are valid until their stated expiry date.

8. How to reach us

To cancel, reschedule, or raise a concern, please contact us using the details on our Contact Information page.